Support & versions
Which sh0 versions are maintained, and how fast we answer.
Supported versions
- The current minor version (1.10 today) receives every fix and every new feature.
- The previous minor version receives security fixes for 6 months after the next one is released. After that, upgrade in place with sh0 self-update.
- There is no long-term support (LTS) branch: sh0 upgrades in place, without reinstalling, and keeps your data.
Response times
| Plan | Channel | First response |
|---|---|---|
| Free | Community (Discord) | Best effort |
| Pro | Within 2 business days | |
| Business | Email, priority queue | Within 1 business day |
Scale licences bought before October 2026 keep working and are supported like Pro. Stripe subscriptions renew as they are; a Scale licence paid once (Mobile Money) is renewed by buying Pro, which now has the same features for less.
Report a bug
From your panel: Settings, then Report a bug. You see the full report, logs included, before anything is sent.
Otherwise: [email protected] · Contact Us · Telemetry & Bug Reports